Customer Service Administrator

Job Reference: DMSKP9861

Salary: €25000 - €35000 per annum

Salary per: Annum

Job Duration:

Job Start Date:

Job Description

AMICUS RECRUITMENT has a fantastic opportunity for a Customer Service Administrator to join an Organisation that has a reputable name within the Industrial sector. Very easy of me to say it is an excellent opportunity, but it truly is !

My Client; based in Dublin West; is a leading B2B organisation and prides themselves on their delivery and customer relationships They have an established customer base in the Irish and UK market and are continuing to expand in the UK. In the last couple of years and due to their partnership with their customer base; turnover has steadily increased and so too have staff numbers growing from 20 staff to over 45 employees in the last 6 years – a real sign of growth and success. As a company; what they do makes a huge difference in the life of a worker- with an emphasis on safety -providing protective footwear and hand wear and giving the company and worker the reassurance in the brand

The Role

The Sales Manager- who is a lovely lady and has been 6 years with the company wants a candidate who is calm; organised ; has strong listening and verbal communication skills and can work well as part of a team. You will be given clear instructions on a daily basis and be expected to make approximately 20 calls a day with follow up emails. The UK sales reps – who are great to work with you- will rely on you and the team to provide them with the necessary material and tools in order for them to sell. As a Business; they pride themselves on customer service !

I asked Ciara what a typical day/ week is- it can be diverse yet there is structure to it . You will be expected to make your calls ; follow up with the reps ; liaise with marketing on flyers; pos; but there is also analysis involved through their inhouse Excel system- on what is selling; what is not selling? And why? The Sales Manager will allow for 3-4 months for you to become comfortable and there is a clear induction plan- for you to get know the products; brands and the team are great to work with ! but you must have a willingness to learn.

Why this Opportunity?

There are a couple of reasons 1. It is the company- there is a “family feel” to the company where everyone works together and helps each other out- the MD is a great guy who puts an emphasis on Trust and people working together – some employees have been with the company for over 15 years. 2. Their brands and customer relationships and plans for further growth and lastly

  • The Sales and Customer Service Manager- she is very thorough; puts a real emphasis on her team; loves the autonomy within her role- she gave me an hour of her time to discuss this position as she really wants to find the best candidate for the position- she is an extremely diligent; organised Sales Manager who knows the Business inside out and yet is very supportive. She wants to see someone – in her words- ” who can follow tasks; prepared to learn; take ownership and work as part of a team.”
  • Key Responsibilities

    • Responsible for Dealing with Customer queries and complaints and Offering customers product knowledge and substitution if required
    • To Processing Credit Card Payments online and Request PODs from Delivery companies and sending to customer as required
    • Maintain customer database to ensure that it is current and up to date
    • Inputting and maintaining customer contract prices
    • Preparation of Quotations, and Pro-forma Invoices
    • Running and evaluating reports relevant to your role
    • Liaising with other internal departments (accounts, warehouse, purchasing, marketing)
    • Supporting the external Sales Team (sending out brochures, samples, quotes, pricelists, flyers etc.)
    • To complete any miscellaneous duties that may be assigned to you by management
    • Advising customers on any promotions

    Required Skills and Personal attributes

    • Excellent :communication skills, both oral and written with an excellent telephone manner
    • Good data entry skills paying good attention to detail
    • Organized and efficient in time management
    • Able to demonstrate good multitasking skills whilst working under pressure in a fast-paced environment
    • Be reliable, flexible and with the tenacity to get the job done
    • Be enthusiastic and able to use own initiative.

    For more information please contact Denis Mac Sweeney on 087 977 2742 or email Denis at . All applications will be treated confidentially


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